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Saudi Smart Systems

CASCO-IVR is

a component of CASCO® Voice Server.

about

CASCO-IVR

Overview

is a component of CASCO® Voice Server. It helps deploy IVR solutions quickly by offering a wide variety of ready-to-go , industry-focused IVR solutions.

    General System Features:

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    Feature 01

    Support many PBX links
    "Analog, Digital, and VOIP [SIP] ".

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    Feature 02

    Auto Attendant Module.

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    Feature 03

    Proprietary Scripting Language making it easy for system admin to add unlimited different tree levels.

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    Feature 04

    Supports Multiple Languages, and Sub-Languages.

  • about icon
    Feature 05

    Rich reports contains analytical and graphical layouts.

CASCO-IVR

Benefits

  • Dramatic reduction in operational costs.

  • Improves productivity.

  • A higher percentage of calls can be partially or fully automated.

  • Frees service agent from many routine tasks.

  • Savings in overhead costs resulting from decreased labor expenses.

student feedback
student feedback
Benefits Of CASCO-IVR

  • Enterprise and SMB Database Support:

    • MS-SQL.

    • SAP.

    • Oracle.

    • Microsoft Dynamics.

  • Supports CRM integration:

    • Order Status.

    • Account Balance.

  • Email,Faxing and SMS Support.

  • Automated Service Support:

    • Text to Speech.

    • Customer Surveys.

    • Customer Reminder.

  • Real-Time Reporting.

  • Medical Care Solutions.

  • Banking Solution:

    • ATM Modules.

    • Customer Modules:

      • Balance Inquiry.
      • Payments and Transactions.
      • Accounts Maintenance.
      • Cards Activation.

  • Add-on Modules:

    • Speech Recognition.

    • Text to Speech.

  • Current IVR Deployments :

    • Stock quotes and trading.

    • Insurance claims.

    • Travel arrangements.

    • Restaurant reservations.

    • Banking activities.

    • Interaction with government agencies.

    • Directory Assistance.

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