and components designed to enhance a contact centers.
Enables customers to control telephone calls (both incoming and outgoing (optional), internal text chatting, and display contact related information from a personal computer.
Calls Grids (Received, Abandoned Calls).
Wall Board like bar to display (Answered, Abandoned, Queue, and Abandoned Call Rate), (an extra Wall Board module for LCD wide screens is also available).
Call Traffic Bar Chart which enables the supervisor to see call distribution and identify the rush hours.
Built In Soft Phone (CascoPhoneX) for better Call/Agent Management, works on windows based PC's and Tablets, fully working with MS-Windows 7, 8, and 10.
Online status display for:
Status Bar that indicates:
System contains many reports (Detailed, Summary, Graphical, and Analytical).
This reach set of reports allows the supervisor to fully characterize the performance of all agents.
IVR is your virtual receptionist, secretary, operator, and customer service representative.
IVR is a technology that automates phone calls.
IVR lets callers' access information without human intervention by integrating with a database system.
IVR automates your business process over the phone.