• QUESTIONS? CALL: +966 544 8248 02
  • 8064 Al Amir Abdul Aziz Ibn Musaid Ibn Jalawi - Al Murabba Dist , Riyadh , KSA

Complete desktop productivity tools

and components designed to enhance a contact centers.

CASCO Contact Center


Provides a complete desktop productivity tools and components designed to enhance a user's contact center, regarding supervision and control issues.

Enables customers to control telephone calls (both incoming and outgoing (optional), internal text chatting, and display contact related information from a personal computer.

Desktop Features
The supervisor screen contains Seven major components:
  • Calls Grids (Received, Abandoned Calls).

  • Wall Board like bar to display (Answered, Abandoned, Queue, and Abandoned Call Rate), (an extra Wall Board module for LCD wide screens is also available).

  • Call Traffic Bar Chart which enables the supervisor to see call distribution and identify the rush hours.

  • Built In Soft Phone (CascoPhoneX) for better Call/Agent Management, works on windows based PC's and Tablets, fully working with MS-Windows 7, 8, and 10.

  • Online status display for:

  • Status Bar that indicates:

  • Unified Messaging:

student feedback
Casco Contact Center

System Extra Features

student feedback
Reporting Tool
  • System contains many reports (Detailed, Summary, Graphical, and Analytical).

    This reach set of reports allows the supervisor to fully characterize the performance of all agents.

Interactive Voice Response (IVR)
  • IVR is your virtual receptionist, secretary, operator, and customer service representative.

    IVR is a technology that automates phone calls.

    IVR lets callers' access information without human intervention by integrating with a database system.

    IVR automates your business process over the phone.